Cleobetra Casino Terms and Conditions

Welcome to Cleobetra Casino. By accessing or using our platform at https://cleobetra.com/, you agree to be bound by the terms and conditions set out below. We strongly encourage you to read this document carefully before registering an account or placing any wagers. At Cleobetra, we are committed to operating a fair, secure, and transparent online casino environment for all players across our 30+ supported markets.

1. General Provisions

Our platform is owned and operated by Nova Forge Ltd, licensed under ALSI-152406028-FI2, issued by the Government of Anjouan, Comoros Islands. Here at Cleobetra Casino, we provide online gaming services including pokies, live casino, table games, sports betting, and more. These terms and conditions govern your use of all services available on our website, including any bonus offers, promotions, and loyalty programs.

  • We reserve the right to amend these terms at any time without prior notice.
  • Your continued use of our platform constitutes your acceptance of any updated terms.
  • We will make reasonable efforts to notify you of significant changes via email or on-site notification.
  • These terms apply to all registered users, regardless of country of residence (subject to eligibility restrictions).

2. Account Registration and Eligibility

To use our services at Cleobetra Casino, you must meet the following eligibility requirements. We do not permit access to users who do not meet these criteria, and we reserve the right to close accounts that are found to be in violation.

2.1 Age and Residency

  • You must be at least 18 years of age, or the legal gambling age in your jurisdiction, whichever is higher.
  • You must reside in a country where online gambling is legally permitted.
  • We support players from Australia, Canada, New Zealand, Finland, Poland, Germany, Norway, Hungary, Czech Republic, France, Italy, Spain, Portugal, and 20+ additional markets.
  • It is your sole responsibility to confirm that online gambling is lawful in your jurisdiction before registering.

2.2 Account Creation

At Cleobetra Casino, we require each player to maintain only one account. Creating duplicate accounts is strictly prohibited and may result in immediate suspension and forfeiture of any balances. When registering, you agree to provide accurate, truthful, and up-to-date personal information. We may request supporting documentation to verify your identity at any time.

  • One account per person, household, IP address, or device.
  • Accounts created using false information will be closed without notice.
  • You are responsible for maintaining the security of your login credentials.
  • You must notify us immediately at support@cleobetra.com if you suspect unauthorized access to your account.

3. Deposits and Withdrawals

At Cleobetra, we offer a wide range of payment methods to suit players in our target markets. Our minimum deposit starts at CA$10 via Interac®, and we support over 20 methods including major cryptocurrencies such as Bitcoin, Ethereum, USDT, Litecoin, BNB, DOGE, XRP, Cardano, and more.

3.1 Deposits

  • Interac®: CA$10 – CA$10,000
  • VISA / Mastercard: CA$20 – CA$4,000
  • Jeton: CA$20 – CA$10,000
  • Bitcoin: CA$45 – CA$10,000
  • Ethereum, Litecoin, USDT (multiple networks): CA$20 – CA$8,000
  • Deposits via Neteller or Skrill do not qualify for our welcome bonus.

3.2 Withdrawals

Here at Cleobetra Casino, we process withdrawals on the same day in most cases. First-time withdrawals may require an additional 24–48 hours for KYC (Know Your Customer) verification. Our minimum withdrawal is CA$10. Withdrawal limits vary by VIP level:

  • Level 1: CA$750/day — CA$10,500/month
  • Level 2: CA$750/day — CA$15,000/month
  • Level 3: CA$1,200/day — CA$18,000/month
  • Level 4: CA$1,500/day — CA$23,000/month
  • Level 5: CA$2,300/day — CA$30,000/month

We process e-wallet and cryptocurrency withdrawals within 24–48 hours. Card and bank transfer withdrawals may take 3–5 business days depending on your financial institution.

4. Bonuses and Promotions

At Cleobetra Casino, we offer a generous welcome package across your first three deposits. Our Cleobetra casino bonus structure is designed to reward new players with real value from the moment they join our platform.

4.1 Welcome Bonus

  • 1st Deposit: 100% match up to CA$750 + 200 Free Spins + a Claw Machine attempt
  • 2nd Deposit: 75% match up to CA$450 + 100 Free Spins
  • 3rd Deposit: 50% match up to CA$300 + 50 Free Spins
  • Minimum qualifying deposit for each stage: CA$30
  • Wagering requirement: 35x (deposit + bonus); 40x on free spin winnings
  • Maximum bet with active bonus: CA$150
  • Bonus must be used within 10 days of activation
  • Free spins are credited on Cash of Egypt; all active casino bonuses must be fulfilled before free spins are used
  • Maximum release from free spins: CA$75 (up to 50 spins); CA$150 (more than 50 spins)

4.2 General Bonus Rules

Our Cleobetra Casino bonus policy requires that all bonuses be claimed and used in accordance with our terms. Bonuses cannot be combined. Activating a second bonus while one is active will result in the removal of the current bonus and any associated winnings. Cancelling an active bonus through your profile or by contacting support will void the entire bonus balance.

4.3 Ongoing Promotions

We at Cleobetra Casino regularly update our promotions. Current ongoing offers include a Weekly Reload of 50 Free Spins, a Weekend Reload Bonus of CA$1,050 + 50 Free Spins, Daily Cashback of 15% up to CA$600, and Live Cashback of 25% up to CA$300. We also run the Spinoleague with a CA$18,000,000 prize pool, Roulette Run worth CA$12,000, and various seasonal events including competition prizes of up to CA$525,000.

5. Game Rules and Fair Play

Our Cleobetra Casino library includes 11,000–12,000+ games from over 107 providers, including Pragmatic Play, NetEnt, Microgaming, Play'n GO, Hacksaw Gaming, Evolution, Ezugi, and many more. We are committed to offering provably fair games certified by our licensing authority.

  • All game outcomes are determined by certified Random Number Generator (RNG) technology.
  • We do not tolerate cheating, collusion, or any form of bonus abuse.
  • We reserve the right to void winnings obtained through fraudulent means.
  • Sports betting and live casino rules may differ — please review relevant sections in our Help Centre.

6. Responsible Gaming

At Cleobetra, we take responsible gambling seriously. We provide tools to help you manage your gaming activity, including deposit limits, session time limits, self-exclusion, and cooling-off periods. If you feel that your gambling is becoming problematic, we encourage you to contact our support team at support@cleobetra.com or reach out to a certified gambling support organization in your region.

7. Privacy and Data Protection

We collect and process your personal data in accordance with applicable data protection laws. Our privacy policy, available separately on our website, explains in full how we gather, store, and use your information. By registering at Cleobetra Casino, you consent to the collection and processing of your data as described therein.

8. Intellectual Property

All content on our platform — including graphics, software, trademarks, and game assets — is the intellectual property of Nova Forge Ltd or our licensed content providers. You may not reproduce, copy, distribute, or commercially exploit any part of our website without our express written consent.

9. Limitation of Liability

We provide our services on an "as is" basis. While we strive to ensure uninterrupted access and accurate information, we cannot guarantee that our platform will always be error-free or available at all times. We shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services, including technical failures, delays, or data loss.

10. Governing Law and Disputes

These terms and conditions are governed by the laws of Comoros Islands under the authority of our operating license ALSI-152406028-FI2. Any disputes arising from use of our services should first be directed to our customer support team via live chat (available 24/7) or by email at support@cleobetra.com. We are committed to resolving all disputes fairly and promptly.

11. Contact Us

If you have any questions about these terms and conditions, or about any aspect of your Cleobetra login, account management, payment processing, or bonus eligibility, our support team is available 24/7 in 14 languages. You can reach us at any time through our live chat feature or by emailing support@cleobetra.com. We are here to help you enjoy a safe, fair, and enjoyable experience at Cleobetra Casino.