Cleobetra Responsible Gaming

At Cleobetra Casino, we are deeply committed to providing a safe, fair, and enjoyable gaming environment for all our players. We believe that gambling should always remain a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming framework is built on transparency, player protection, and practical tools that help you stay in control of your experience on our platform.

Our Commitment to Safe Play

Here at Cleobetra Casino, we take our duty of care seriously. We recognize that for a small number of players, gambling can become problematic, and we have a responsibility to provide guidance, tools, and support to prevent and address those situations. Whether you are a casual player or a regular member of our community, we encourage you to engage with our safety features and play within your personal limits.

Our Cleobetra online casino operates under licence ALSI-152406028-FI2 issued by the Government of Anjouan (Comoros Islands), through our operator Nova Forge Ltd. This regulatory framework requires us to uphold responsible gambling standards across all markets we serve, including Australia, Canada, New Zealand, Finland, Germany, and over 30 other jurisdictions.

Know the Signs of Problem Gambling

We want every player to be informed and self-aware. Problem gambling can develop gradually, and recognising the early warning signs is crucial. We encourage you to reflect honestly on your behaviour and reach out if you identify with any of the following:

Spending more time or money on gambling than you originally intended
Chasing losses in an attempt to recover money you have lost
Neglecting personal responsibilities, work, or relationships because of gambling
Feeling anxious, irritable, or restless when you try to cut back
Borrowing money or selling possessions to fund gambling activity
Lying to friends or family about how much time or money you spend gambling
Using gambling as an escape from stress, depression, or other emotional difficulties

If any of these signs apply to you, we strongly encourage you to use the tools we provide or contact a professional support organisation immediately.

Player Protection Tools at Cleobetra Casino

At Cleobetra Casino, we provide a comprehensive suite of responsible gaming tools that you can activate at any time directly through your account. These tools are designed to give you full control over your gambling activity.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits to cap how much you spend on our platform. Once a limit is set, it takes effect immediately. Increasing a limit is subject to a mandatory cooling-off period to protect you from impulsive decisions.

Loss Limits

You can establish a maximum loss threshold for any given time period. Once you reach that threshold at Cleobetra, we will prevent further play until the limit period resets, ensuring that losses remain within boundaries you define in advance.

Session Time Limits

Our Cleobetra platform allows you to set a maximum session duration. When your time limit is reached, you will be logged out automatically. We also display session time reminders to keep you informed throughout your play session.

Reality Checks

We offer optional reality check notifications that appear at intervals of your choosing — reminding you how long you have been playing and how much you have wagered. These prompts help you maintain awareness and make informed decisions in real time.

Cooling-Off Period

If you feel you need a short break, we offer a temporary cooling-off feature. At Cleobetra Casino, you can pause your account for a defined period — during which you will be unable to log in, deposit, or place bets. This is a voluntary step that takes effect immediately upon request.

Self-Exclusion

For players who feel they need a longer or permanent break, we offer full self-exclusion. Once activated through our Cleobetra Casino support team or account settings, your access to the platform will be blocked for the duration you choose — from months to indefinitely. We take self-exclusion requests seriously and process them without delay. Please contact us at support@cleobetra.com to initiate this process.

Account Verification and Age Restrictions

We strictly enforce a minimum age of 18 years for all players on our platform. Under no circumstances do we permit underage gambling. As part of our KYC (Know Your Customer) procedures, we require identity verification before processing any withdrawals — and we reserve the right to request documentation at any point during a player's activity.

If we have any reason to suspect that an account is being used by a minor, we will suspend it immediately pending full verification. We urge parents and guardians to use parental control software to prevent minors from accessing online gambling sites, including ours.

Self-Assessment

We encourage all players to periodically evaluate their relationship with gambling. Our Cleobetra platform recommends you ask yourself the following questions honestly:

Do I gamble with money I cannot afford to lose?
Has gambling affected my personal or professional relationships?
Do I feel compelled to gamble even when I do not want to?
Have I tried to stop gambling and found it difficult?
Do I hide my gambling activity from people close to me?

If you answered yes to two or more of these questions, we recommend speaking with a trained counsellor or using one of the external resources listed below.

External Support Organisations

We recognise that sometimes professional support is the most effective path forward. Below are trusted organisations we recommend to players seeking help:

Gamblers Anonymous — www.gamblersanonymous.org
BeGambleAware — www.begambleaware.org
GamCare — www.gamcare.org.uk
GamTalk — www.gamtalk.org (Canada-specific peer support)
Gambling Help Online — www.gamblinghelponline.org.au (Australia)
Gordon Moody Association — www.gordonmoody.org.uk

These services are independent of our Cleobetra Casino operation and offer free, confidential support to anyone affected by problem gambling — including friends and family members.

Our Staff Training and Internal Policies

We invest in regular training for all our support staff to ensure they can identify and respond to signs of problem gambling with compassion and professionalism. Our 24/7 live chat team is equipped to guide players toward responsible gaming tools or external support at any time.

Internally, we prohibit the promotion of gambling as a way to make money or solve financial problems. Our marketing communications at Cleobetra are designed to be honest, transparent, and never target vulnerable individuals or those who have self-excluded. New players can also explore our Cleobetra Casino bonus offers, which are always presented with full transparency and fair terms.

Contact Us

If you have any questions about responsible gaming at Cleobetra, need help activating a tool, or wish to discuss your situation with a member of our team, please do not hesitate to reach out. We are available 24 hours a day, 7 days a week via live chat at cleobetra.com, or by email at support@cleobetra.com. Getting started with our safety tools is simple — you can access them right after your Cleobetra Casino login. We are here to help — and we will always take your wellbeing seriously.

Content updated: July 24, 2026