Cleobetra Casino Privacy Policy
At Cleobetra, we are committed to protecting your personal information and ensuring that your privacy is respected at every stage of your experience on our platform. This Privacy Policy explains how we collect, use, store, and share your data when you access and use the services available at cleobetra.com. By registering an account and using our online casino, you acknowledge that you have read and understood the practices described here. We encourage you to review this document carefully before proceeding with your Cleobetra login or making any transactions on our site.
1. Who We Are
We are Nova Forge Ltd, the operator of Cleobetra Casino online. Our platform is licensed under licence number ALSI-152406028-FI2, issued by the Government of Anjouan, Comoros Islands. We operate cleobetra.com and are responsible for the lawful processing of all personal data collected through our website. If you have any questions about how we handle your information, please contact our support team at support@cleobetra.com.
2. Information We Collect
When you interact with our Cleobetra online casino — whether during registration, gameplay, or support — we may collect a range of personal and technical data. The information we gather includes:
- Your full name, date of birth, and contact details (email address, phone number)
- Residential address and country of residence
- Government-issued identification documents (for KYC verification purposes)
- Payment and transaction data, including deposit and withdrawal history
- Gaming activity, preferences, and session history on our platform
- Device and browser information, IP address, and geolocation data
- Communications with our support team, including live chat transcripts and emails
- Marketing preferences and consent records
We collect this data through your direct interactions — such as when you complete registration, use the Cleobetra login page, claim a bonus, or contact our 24/7 customer support team. We also collect certain data automatically through cookies and similar tracking technologies when you browse our site.
3. How We Use Your Information
At Cleobetra Casino, we use the information we collect to deliver, maintain, and improve our services. Specifically, we process your data for the following purposes:
- To create and manage your player account
- To verify your identity and comply with our Know Your Customer (KYC) obligations
- To process deposits and withdrawals through our supported payment methods
- To detect and prevent fraud, money laundering, and other unlawful activity
- To personalise your gaming experience and recommend relevant games or promotions
- To communicate with you regarding your account, bonuses, and important updates
- To administer our loyalty programme, including VIP tier management and reward allocation
- To comply with our legal obligations under applicable laws and our licence conditions
- To send promotional communications — only where you have provided your consent
4. Legal Basis for Processing
We process your personal data only where we have a lawful basis to do so. The legal grounds we rely on include the performance of our contract with you (for account management and service delivery), compliance with legal obligations (for AML and KYC requirements), our legitimate interests as a business operator, and your explicit consent where required — for example, for direct marketing communications. You may withdraw your consent at any time by contacting us or adjusting your account settings.
5. Sharing Your Data
We do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers who assist us in operating our Cleobetra casino platform. These include:
- Payment processors and financial institutions handling your transactions
- KYC and identity verification providers
- Game software providers and technology partners
- Regulatory bodies and law enforcement, where legally required
- Marketing and analytics platforms, subject to your consent
- Customer support tools and communication platforms
All third parties we work with are contractually required to handle your data securely and only for the purposes we specify. We do not permit them to use your data for their own commercial interests.
6. Cookies and Tracking Technologies
Our Cleobetra casino website uses cookies and similar technologies to enhance your browsing experience, analyse site performance, and deliver personalised content. We use the following types of cookies:
- Essential cookies — necessary for the site to function correctly
- Analytical cookies — helping us understand how players use our platform
- Functional cookies — remembering your preferences and settings
- Marketing cookies — used to deliver relevant promotions, subject to your consent
You may manage your cookie preferences at any time through your browser settings or our cookie consent tool. Disabling certain cookies may affect your experience on the site, but will not prevent you from accessing our core services.
7. Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In most cases, applicable anti-money laundering and gaming regulations require us to keep records for a minimum of five years following account closure. When your data is no longer needed, we securely delete or anonymise it in accordance with our internal data management procedures.
8. Your Rights
Depending on your country of residence, you may have certain rights regarding your personal data. These may include:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of your data, where legally permissible
- The right to restrict or object to certain types of processing
- The right to data portability, where applicable
- The right to withdraw consent at any time, without affecting past processing
To exercise any of these rights, please contact us at support@cleobetra.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
9. Data Security
We take the security of your personal information seriously. Our platform implements industry-standard technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These include SSL encryption for all data transmitted through our site, secure server infrastructure, and strict access controls within our organisation. Despite our best efforts, no online system can be guaranteed as completely secure, and we encourage you to keep your account credentials confidential at all times.
10. International Data Transfers
As Cleobetra Casino operates across 30+ countries — including Australia, Canada, New Zealand, Finland, Germany, Norway, Poland, France, Italy, Spain, and others — your data may be transferred to and processed in countries outside your own jurisdiction. Where such transfers occur, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.
11. Minors
Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect or process personal data from minors. If we become aware that a person under the legal age has registered on our platform, we will immediately close the account and delete all associated data. We are committed to responsible gambling practices and take the protection of minors very seriously.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. Any material changes will be communicated to you via email or through a notice on our website. We encourage you to review this page periodically. Your continued use of our Cleobetra casino platform following any update constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your data, please do not hesitate to reach out to us. Our support team is available 24/7 via live chat on our website, or you can contact us directly by email at support@cleobetra.com. We are here to help and will do our best to address your query promptly.
Content updated: July 24, 2026